Writing effective emails or letters - 1 day course 

Every email or letter makes an impact – good, bad or average.  They tell the reader not just their content but also about the writer themselves.  We can judge, and sometimes misjudge, not only the writer but also the whole organisation by a single piece of written communication.

An email is often just a fast letter, yet a lot of misunderstandings are caused with email.  Confusion and hurt feelings often needlessly arise and communication can be poor.  

This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and information using email, but feels that the quality of their message could be improved.

The session will be a mixture of theory, practical exercises and discussion.  Content can be adjusted to suit your organisation, just ask!

The course content will include the following:-

Example agenda

  • Keeping it short and simple - how to shorten your communication to make it easier to read
  • Punctuation - where to put those commas, colons and apostrophes
  • Basic layouts and guidelines for letters - how to use layout and structure to make your writing look appealing
  • Guidelines for writing more complicated letters -a session which gives you the skills to deal with complex information which may be hard to describe in writing
  • Checking the readability of written communications -how to check that your writing will be easy to read and digest by the reader
  • Improving the readability of written communications - some knacks for writing in an easy style
  • Common mistakes in letter writing - those areas to be careful about and avoid
  • Hints and tips for effective emails -how you can make your email shine
  • Communicating well via email – an examination of the commercial importance of writing good emails and the negative impact of poor ones
  • What is a poor email? – a truthful look at the mistakes that are regularly made when writing emails
  • What is a good email? - a discussion of what it means to write a really good email