Staff Training Courses 

No matter how proactive or motivated your staff may be, if they aren’t given the training they need (whether that’s due to a company’s time pressures or lack of knowledge), they simply can’t do an excellent job. They will try their best – and will usually get by, but that won’t improve your bottom line.

Conversely, staff who are trained to do an excellent job will work better as a team, be more efficient, make less mistakes, stay with an organisation for longer and contribute far more to the profitability of that business.

Please find our list of staff training courses below (click on each link to see example agendas):

Assertiveness at work

This workshop enables delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills.

Business writing

This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and email, but feels that the quality of their message could be improved. The session will be a mixture of theory, practical exercises and discussion.

Communication skills

This workshop will increase all delegates' understanding of the importance of every single interaction with work colleagues.

Customer service training

This enjoyable and engaging course has been designed to help employees develop a deep level of understanding and enhance their skills across the most important aspects of giving excellent customer care.

Dealing with difficult people and situations

The purpose of this workshop is to enable delegates to become more assertive in the workplace. The emphasis is on dealing with tricky situations in a diplomatic, structured way.

Interpersonal skills

This is a broad area with a wide range of subjects, so courses can be tailored to suit the individual needs of the organisation and delegates.

Presentation skills

This workshop is designed to enable you to undertake presentations in a more professional, effective and confident manner.

Report writing skills

This course will improve your report writing skills, making your reports easier to read, more informative and more attractively presented, whilst taking less time to produce.

Sales training

This course is designed to help you sell more of your product or service, by developing a more effective and professional approach to sales calls.

Team building

The objective of this course is to unite team members and to give all delegates an understanding of how their team functions, and what they can do to make a positive contribution.

Telephone techniques

The purpose of this workshop is to enable you to project yourself articulately over the telephone in a friendly, professional, effective and confident manner, so that you can build great relationships with colleagues.

Writing effective emails or letters

This course is suitable for anyone who regularly writes emails but feels that the quality of their message could be improved. Letter writing can also be included.

Our bespoke courses are fully-flexible: We will come to you and deliver your staff training at a venue of your choice within the locations of London and the surrounding areas, Derby, Nottingham, Chesterfield, Mansfield, Matlock, Leicester, Sheffield, Manchester and the surrounding areas including the west and north of England.

To book your staff training course with Training Works, or to enquire about how we can help your business, please email or contact us here.