Customer Care Training Courses 

Excellent customer care has always been a pillar of business success, but in today’s era of public review websites (TrustPilot, TripAdvisor) and social media, it has never been more important to project a sincere and attentive brand image at all times.

Your employees represent your business, and if they aren’t delivering the very best customer care, this can rapidly damage your reputation. It is also five times cheaper on average to get repeat business from excellent customer care, than it is to win new business through sales and marketing.

Please find our list of customer-care related courses below (click on each link to see example agendas):

Assertiveness at work

The purpose of this workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic manner, while improving their communication skills.

Business writing

This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and email, but feels that the quality of their message could be improved. The session will be a mixture of theory, practical exercises and discussion.

Communication skills

This workshop will increase all delegates' understanding of the importance of every single interaction with work colleagues.

Customer care

This workshop is designed to help delegates' understand the importance of every interaction with a customer, enabling them to represent their company with warmth, and in a professional manner at all times.

Customer service training

This enjoyable and engaging course has been designed to help employees develop a deep level of understanding and enhance their skills across the most important aspects of giving excellent customer care.

Dealing with difficult people and situations

The purpose of this workshop is to enable delegates to become more assertive in the workplace. The emphasis is on dealing with tricky situations in a diplomatic, structured way.

How to improve your rating on Trip Advisor

This course will increase all delegates understanding of how TripAdvisor works and the role they play in the ratings a business receives.

Interpersonal skills

This is a broad area with a wide range of subjects, so courses can be tailored to suit the individual needs of the organisation and delegates.

Letter and report writing skills

The purpose of this workshop is to enable you to present your written communication in a more professional, effective and concise manner.

Presentation skills

This workshop is designed to enable you to undertake presentations in a more professional, effective and confident manner.

Report writing skills

This course will improve your report writing skills, making your reports easier to read, more informative and more attractively presented, whilst taking less time to produce.

Sales training

This course is designed to help you sell more of your product or service, by developing a more effective and professional approach to sales calls.

Team building

The objective of this course is to unite team members and to give all delegates an understanding of how their team functions, and what they can do to make a positive contribution.

Telephone techniques

The purpose of this workshop is to enable you to project yourself articulately over the telephone in a friendly, professional, effective and confident manner, so that you can build great relationships with clients.

Writing effective emails or letters

This course is suitable for anyone who regularly writes emails but feels that the quality of their message could be improved. Letter writing can also be included.

Our bespoke courses are fully-flexible: We will come to you and deliver your customer service training at a venue of your choice within the locations of London and the surrounding areas, Derby, Nottingham, Chesterfield, Mansfield, Matlock, Leicester, Sheffield, Manchester and the surrounding areas including the west and north of England. 

To book your Training Works customer care course, or to make an enquiry, please contact us. Alternatively, you can email us directly at: