Training course reviews from our clients

Training Works has had thousands of fantastic comments over the years. Here's a small selection:

"I found Marylou’s presentation last night extremely engaging. I have a Business Degree from the best university in Canada where I was lectured by, amongst others, the Marketing Director for Gillette in North America. Similarly, having spent almost ten years at various Chambers, I thought that I was beyond engagement. It is no exaggeration to say that this presentation was ‘up there with them’.
 
Personable, appropriate, relevant, knowledgeable, credible and above all likeable, Marylou captivated the audience and me for over an hour and it certainly wouldn’t have been a hardship to stay for twice as long.
 
I think that it would be a good idea to use Marylou again, for either events or Business Training, if possible." -  Tom Munro - Derbyshire and Nottinghamshire Chamber of Commerce

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"Everyone enjoyed the structured yet relaxed style of management training.  We covered managing meetings, managing your team and motivation and learned  lots of skills that we could start to use straight away." - Nicola Jones, Mencap (Golden Lane Housing) 

"Marylou helped us with our apprenticeships and we really appreciated her organised, knowledgeable approach." - Pirelli, Carlisle

"Marylou designed and delivered our mentoring program in a really enjoyable and effective way.  Even some of the delegates who originally didn’t want to attend it enjoyed it and learned useful skills that they could use with their teams straight away." - Peter Richards, BAE (Submarine builders)

"The training was excellent.  Completely relevant for our organisation.  The style was engaging and the materials were easy to understand." - Training skills, Shredall, Nottingham

"Marylou delivered a fantastic customer service course to our front line staff who found it interesting and engaging.  More importantly they learned skills that they could put into immediate use to offer a better service to our customers." - Customer Service training, Glossop Cartons, Derbyshire

"I just wanted to say thank you for the recent session in dealing with difficult issues.  I appreciate the changes you were able to make to the standard agenda and feel that these were extremely well covered in a short space of time.  My reception team thought it was excellent. " - Dealing with difficult situations, Parkside Medical Practice Nottinghamshire

"Working with Marylou was a breath of fresh air, both in terms of re-focusing our work on our customers and her engaging style of training.  She helped the whole team to understand how important every piece of communication is and what it can say about the organisation.  A truly engaging and effective experience." - Writing effective emails, Community Action, Derby

"This course was fun and informative.  The trainer was outstanding. Really practical and enjoyable.  I like the structure used and I now have no excuse not to tackle some of my team’s performance issues." - An introduction to Management, NHS Practice, Derbyshire

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"I feel much more equipped to deal with client issues. I can now take a structured approach to meetings, negotiation and sending professional emails – thank you Marylou" - Amanda Pearson, Yorkshire Water, Bradford

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"Fantastic. The best training I have ever had. I will feel much more confident when dealing with conflict at work. We learned a structure for handling difficult situations in a calm, diplomatic way" - William Armstrong, Carlisle City Council, Cumbria

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"The best communication training I have ever had – relaxing, practical and informative. We agreed a plan at the beginning of the day, followed the plan, enjoyed ourselves and learned loads" - Sarah Hope, Lucite International, Billingham, Tyne and Wear.

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"An excellent day. The delegates understand the importance of every single interaction with clients. We learned how to answer calls, hold client meetings, send great emails and ensure that each point of client contact was designed to bring customers back" - Roland Brierley, Rochdale Borough Council

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"I cannot recommend Marylou Booth highly enough. Her particular skill is in relaxing delegates and making sure they enjoy the process, but most importantly she helps people to improve the way they do their jobs" - David Ward, General Manager at Parripak (formerly Solway Veg Ltd), Gretna

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"The customer care training was practical, easy to understand and designed to get customers coming back. We started to use it straight away" - Mike Lee, Managing Director, Palace Cycles, Carlisle

"We engaged Marylou Booth from Training Works to help us design a staff and management training program. Shredall offers a confidential shredding and storage service for documents. We have grown rapidly and profitably and wanted to be able to train our staff and managers so we could continue this growth. Marylou has worked with the senior management team, line managers and their staff over a comprehensive range of subjects. They have found her style engaging and interactive. Feedback has been excellent and more importantly it has immediately helped us all to do our jobs better" - Lucy Shipley, Managing Director, Shredall Nottingham, UK

Rimilia provides automated finance solutions to clients like Avis, Canals & Rivers Trust and Santander. As a rapidly growing company we needed an experienced trainer to help our staff and managers develop their skills, knowledge and behaviours to support this growth. We choose Training Works because they have over twenty five years experience combined with an excellent reputation and results.

Together with Marylou Booth we designed a comprehensive training program which included: Communicating with clients, Assertiveness, Managing meetings, Customer care, Training and coaching skills and a full Senior Management Training program.

The confidential written and verbal feedback from the sessions has been excellent and we have seen immediate progression within our teams. Everyone enjoys and looks forward to the training sessions which are very interactive, highly engaging, informative and fun.

Marylou will continue to help us as we continue to develop our Management Team and support us into the future as we continue to grow profitably. Rimilia, Bromsgrove, UK

 

 

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