Training Works
Training & Development
The purpose of this workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills
The day will be a mixture of theory, discussion and practical exercises.
Agenda
- Understanding behavioural types
- The seven rights of the assertive person
- Five step approach to basic assertiveness
- Behaviour inventory
- Broken record technique
- Fogging technique
- Handling complaints
- Constructive criticism