Training Works
Training & Development
This workshop will increase all delegates understanding of the importance of every single interaction with a work colleague
Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with colleagues confidently, professionally and with warmth
Agenda
- What do you expect from your colleagues?
- So what do your colleagues expect?
- The difference between face to face and telephone communication
- Guidelines for excellent telephone behavior
- Building relationships with your colleagues
- Developing your questioning and listening skills
- Managing your time
- Writing emails
- Taking messages
- Hints and tips