Training Works
Training and development that really works
Course summaries
Click on a course below for a full a summary and a link to the full agenda. Other courses are available on request
Absence management
Click here for full agenda: Managing absence will significantly reduce it. This course will improve your skills, confidence and knowledge in relation to the costs of absence, the importance of managing absence and the return to work interview
Appraisal skills
Click here for full agenda: The purpose of this workshop is to enable you to undertake appraisals so that you and your team can both review past performance and plan for future success in order to perform even more effectively.
Assertiveness at work
Click here for full agenda: The purpose of this workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills
Communicating well at work
Click here for full agenda: This workshop will increase all delegates understanding of the importance of every single interaction with a work colleague
Dealing with difficult people and situations
Click here for full agenda: The purpose of this workshop is to enable delegates to become more assertive in the workplace.
Enhancing customer care
Click here for full agenda: This workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way
Further management skills
Click here for full agenda: Management is a demanding job requiring a huge range of skills. Many managers have got lots of valuable experience and to add to this background we will visit a number of important aspects of management
Handling conflict at work
Click here for full agenda: This course is designed to develop the skill, knowledge and confidence of those managers who are responsible for maintaining standards in their team
Interpersonal skills
Click here for full agenda: This is a huge area with a wide range of subjects, so courses can be tailored to suit the individual needs of the organisation and delegates
Letter and report writing skills
Click here for full agenda: The purpose of this workshop is to enable you to present your written communication in a more professional, effective and concise manner
Making meetings work
Click here for full agenda: The purpose of this workshop is to enable you to perform more effectively and confidently in meetings
Managing change
Click here for full agenda: The purpose of this workshop is to enable you to understand and manage change in a more professional, effective and confident manner
Managing performance
Click here for full agenda: This course is designed to develop the skill, knowledge and confidence of those managers who are responsible for maintaining standards in their team
Mentoring skills
Click here for full agenda: This workshop is designed to enable delegates to improve their mentoring skills. This will then enable them to develop their team members by enhancing their skills and knowledge and building their confidence
Motivating your workforce
Click here for full agenda: The purpose of this workshop is to give managers and supervisors an understanding of the importance of motivating their staff together with some tools and techniques to enable them to do this
Presentation skills
Click here for full agenda: The purpose of this workshop is to enable you to undertake presentations in a more professional effective and confident manner
Recruitment and selection
Click here for full agenda: One of the most important decisions a manager can make is who to employ. This one day course will guide participants through the key aspects of recruitment
Report writing skills
Click here for full agenda: The purpose of this one day course is to improve your existing skills in report writing in order that your reports may be easier to read, more informative and more attractively presented whilst at the same time taking less time to write
Selling skills
Click here for full agenda: The purpose of this workshop is to enable you to approach your sales calls in a more professional manner so that you are able to sell more of your product or service
Supervisory skills
Click here for full agenda: The purpose of this workshop is to enable you to supervise your team in a more professional, effective and confident manner
Taking and writing minutes
Click here for full agenda: Minute taking is an important yet under-rated part of business management. All too often minutes are poorly taken, unstructured and instil less momentum after the meeting than they should do
Teambuilding
Click here for full agenda: The objective of this course is to unite team members and to give all delegates an understanding of how their team functions and what they can do to make a positive contribution
Telephone techniques
Click here for full agenda: The purpose of this workshop is to enable you to project yourself very well over the telephone in a friendly, professional, effective and confident manner
Time management, planning and delegation
Click here for full agenda: The purpose of this course is to give delegates an awareness of the importance of managing their time effectively together with the tools and techniques to do this
Training and coaching skills
Click here for full agenda: The purpose of this workshop is to enable you to train your team in a more professional, effective and confident manner
What is management?
Click here for full agenda: Using a mixture of theory, discussion and practical exercises, key members of staff will cover some of the concepts, tools and techniques of management
Writing effective emails or letters
Click here for full agenda: This course is suitable for anyone who regularly writes letters and uses email but feels that the quality of their message could be improved