Training Works
Training & Development
Every email and letter makes an impact – good, bad or average. They tell the reader not just their content but also about the writer themselves. We can judge, and sometimes misjudge, not only the writer but also the whole organization by a single piece of written communication.
An email is often just a fast letter yet a lot of misunderstandings are caused with email. Confusion and hurt feelings often needlessly arise and communication can be poor.
This course is suitable for anyone who regularly writes letters or uses email but feels that the quality of their message could be improved
The session will be a mixture of theory, practical exercises and discussion and the course content will include the following:-
Agenda
- Keeping it short and simple
- Punctuation and grammar
- Basic layouts and guidelines for letters
- Letter writing exercise
- Checking the readability of written communications
- Hints and tips for effective business letters
- Writing in a clear style
- Communicating well via email
- What is a poor email?
- What is a good email?
- Hints and tips