Training Works
Training & Development
The purpose of this workshop is to enable you to project yourself very well over the telephone in a friendly, professional, effective and confident manner
The day will be a mixture of theory, practical exercises and discussion and the course content will include the following:-
Agenda
- How to create a good impression on the telephone
- How to create a bad impression on the telephone
- The difference between telephone communication and face to face communication
- Guidelines for excellent telephone behaviour
- Answering the phone
- Sounding friendly
- Handling complaints
- Holding and transferring calls
- Taking messages
- Guidelines for effective communication
- Summary exercises