Training Works
Training & Development
This course is designed to develop the skill, knowledge and confidence of those managers who are responsible for maintaining standards in their team.
This practical course will cover some of the main issues of managing performance in a positive way. Key areas covered will include motivation, dealing with difficult situations and praise. There will be an emphasis on problem solving by asking questions and listening.
Often the best way to deal with problems like lateness, low work standards and other work related issues is by a structured yet informal conversation. If this is successful then the manager and member of staff will not need to take the matter further as standards will have improved.
Using a mixture of theory, discussion and practical exercises, with the opportunity to practice these skills in the afternoon - this course will cover the following:
Agenda
- Managing performance – the key issues
- Motivating your staff
- Behavioral types
- Dealing with situations assertively
- What is informal action?
- Best practice for conducting informal action
- A summary of the stages of informal action