Training Works
Training & Development
This course is designed to develop the skill, knowledge and confidence of those managers who are responsible for maintaining standards in their team.
Often the best way to deal with problems like lateness, low work standards and other work related issues is by a structured informal conversation. If this is successful then the manager and member of staff will not need to take the matter further as standards will have improved.
When situations have to be dealt with more formally then a structure formal disciplinary interview is often the next step.
This workshop concentrates mainly on informal ways of dealing with work performance and introduces delegates to the more formal procedure involved with discipline procedures.
Using a mixture of theory, discussion and practical exercises this course will cover the following:
Agenda
- What is a disciplinary procedure?
- What is a grievance procedure?
- What is informal action?
- Best practice for conducting informal action
- A summary of the stages of informal action
- What is formal action (The disciplinary procedure)?
- Best practice for conducting formal action
- The stages of the disciplinary procedure