Training Works
Training & Development
This workshop will increase all delegates understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way.
Using a mixture of theory, practical exercises and discussion this training will give delegates the skills to be able to deal with customers confidently, professionally and with warmth
Agenda
- What is customer care?
- Some facts about customer care
- So what do customers expect?
- The difference between face to face and telephone communication
- Guidelines for excellent telephone behaviour
- Building relationships with customers
- Developing your questioning and listening skills
- Handling complaints
- Taking messages