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Quiz - so how can I improve at work?

Do our two minute quiz. If this is very like you - give yourself a tick. If you get sixty out of sixty your'e perfect!

1. I use people’s names when I speak to them
2. I have a good sense of humour at work but I don’t let it interfere with my job
3. I am good at remembering and mentioning people’s personal details (e.g. holidays)
4. I am rarely late
5. If I am going to be late or can’t keep a promise I tell the person
6. I am enthusiastic about my work, both face-to-face and on the phone
7. I apologise if I don’t get to the phone within six rings
8. When I transfer calls, I take the person’s name and the reason for calling
9. When a call is transferred to me, I use the person’s name and refer to why they are calling
10. I am always as smart as possible for the job I do
11. I am friendly with new faces and greet people with eye contact and a smile in meetings
12. I am clean and sweet smelling
13. I never wear revealing clothes at work
14. I have a firm handshake
15. I always use salutations on emails (e.g. Dear, or Hi)
16. I always have a nice sign off in emails (eg Best wishes)
17. I always use my name at the end of emails
18. Where possible I say thank you in the first paragraph of a letter or email
19. My spelling (with the spellchecker) is excellent
20. My punctuation is great
21. I never use long sentences or paragraphs
22. My writing always has a warm tone
23. I am ever so good at summarising details
24. I am good at chatting to people and asking questions to show I am interested
25. I remember and acknowledge lots of birthdays
26. I regularly send thank you notes or emails
27. I set myself work objectives and then do a plan so I can achieve them
28. I tell my seniors when I am interested in promotion
29. I am good at saying no nicely
30. I rarely gossip (as people then won’t trust me)
31. I have lovely manners
32. I smile a lot
33. I stand up for people and for myself – in a calm, respectful way
34. I ask questions when I’m stuck (it shows I’m conscientious)
35. When I’m given a job, I clarify it with the person who has given me it
36. I rarely moan – it really irritates people. I know I will lose respect.
37. I am cheerful and positive even when things go wrong
38. I am very positive about training and ask for it, so I can become more proficient
39. I never lose my temper, sulk or be awkward. It doesn’t do anyone any favours
40. I support senior staff
41. I never get personal
42. I always take great care to edit for tone when I am using written communication – what can be misunderstood will be misunderstood.
43. When communicating with just words and tone but with no body language – i.e. over the phone I speak more slowly and clearly
44. I pride myself on understanding and accepting the differences in people’s personality
45. I try and communicate where possible from the other person’s viewpoint
46. I am a pleasure to work with
47. In discussions I seek first to understand, then to be understood
48. When I have made a decision I explain where possible why the decision has been taken
49. I own up to errors and apologise where necessary
50. I don’t try and have all the answers and I’m good at asking for help
51. I regularly compliment my staff, managers, colleagues and friends
52. I always plan my day
53. When I feel nervous about communicating, I don’t let it stop me doing things. I take three deep breaths and then get on with it.
54. I do not depend on my memory as I know it will let me down. I use message pads and Post-its
55. I am good at using positive listening skills – eye contact, nods, reflective expressions, repeating the odd word, posture
56. I pride myself on expressing my own thoughts and feelings in a way which takes the other person’s thoughts and feeling into account
57. I am regarded as being very conscientious
58. When people are talking, I try and maintain an interested expression and body language (even when I am bored, as I realise this will have an effect on everyone around me)
59. I am aware that behind every task I do, there is always a real live person and I try my best to look after that person as well as the job itself
60. I understand the commercial importance of excellent customer care

So – did you get sixty out of sixty? Of course not. No-one’s perfect.

To massively increase your score – do contact us