Customer care courses
Excellent customer care is one of the least expensive ways to attract more business and enhance your reputation. It’s also, on average, five times cheaper to get repeat business from excellent customer care than it is to get brand new business through sales and marketing. If clients return to your business over and over again because it’s so good, then that brings you more of the repeat business and recommendations which are so profitable for you.
All of our courses are tailor made, but here are some examples (please press on the pink links to see an example agenda):
The purpose of this workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills
This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and email, but feels that the quality of their message could be improved. The session will be a mixture of theory, practical exercises and discussion.
This workshop will increase all delegates' understanding of the importance of every single interaction with a work colleague
This workshop will increase all delegates' understanding of the importance of every single interaction with a customer in order that they may represent their company with warmth in a professional way
This enjoyable, interactive course has been designed to give employees a deep level of understanding and enhance their skills across the key areas of excellent customer care. This course has been designed to give employees a deep level of understanding and enhance their skills across a number of the important aspects of giving excellent customer care
The purpose of this workshop is to enable delegates to become more assertive in the workplace. The emphasis is on dealing with tricky situations in a diplomatic, structured way
This course will increase all delegates understanding of how Trip Advisor works and the role they play in the ratings a business receives
This is a huge area with a wide range of subjects, so courses can be tailored to suit the individual needs of the organisation and delegates
The purpose of this workshop is to enable you to present your written communication in a more professional, effective and concise manner
The purpose of this workshop is to enable you to undertake presentations in a more professional, effective and confident manner
The purpose of this course is to improve your existing skills in report writing in order that your reports may be easier to read, more informative and more attractively presented whilst at the same time taking less time to write
The purpose of this workshop is to enable you to approach your sales calls in a more professional manner so that you are able to sell more of your product or service
The objective of this course is to unite team members and to give all delegates an understanding of how their team functions and what they can do to make a positive contribution
The purpose of this workshop is to enable you to project yourself very well over the telephone in a friendly, professional, effective and confident manner and build great relationships with clients
This course is suitable for anyone who regularly writes emails but feels that the quality of their message could be improved. Letter writing can also be included
We run tailor-made customer service training in Derby, Nottingham, Chesterfield, Mansfield, Matlock, Leicester, Sheffield, Manchester and the surrounding areas including the west and north of England.