About our Management and Customer Service Training Courses
All of our training courses are designed to provide employees with the skills they need to be better at their job, and to represent their company more professionally.
With over 20 years in the industry, we have found that specific work-based training produces by far the best outcome. Our courses will increase your team’s effectiveness, improve communication, reduce mistakes and ultimately improve business results.
Training Course Structure
All training sessions begin with an agenda so that participants know what to expect from the day(s). The session then follows this agenda using a mixture of theory, discussion and practical exercises.
Sessions are good fun and interactive, with staff taking part in the discussions and exercises. At the end of the day, course members will carry out summary exercises to consolidate their knowledge and confirm how much they have learned.
Written feedback is always undertaken at the end of the day to ensure that participants are satisfied with the service received. This also enables us to consistently maintain the highest of training standards for our clients.
Group Sizes and Location
We usually advise small group sizes of 4–12 people, which makes the content easier to understand and encourages member interaction. We are fully flexible in terms of the course location and can carry out the training at a venue and a time to suit you.
Bespoke to Your Needs
If your business has specific requirements or processes, such as a particular way you answer the phone or send emails, we can work with your team to design your bespoke working practices. We will then provide your team(s) with the skills they need to deliver them effectively.
Who We Work With
Training Works has worked with large organisations like Pirelli, Sellafield, and Lucite International. We have also enjoyed helping many smaller and medium-sized organisations to improve their performance. Some of our satisfied clients include:
Schools and colleges
A selection of client reviews can be found on our Testimonials page.