About our management and customer service training courses
The training is very work based and will immediately give people skills so that they can be better at their jobs and represent their companies more professionally.
It is designed to increase effectiveness, improve communication, reduce mistakes and ultimately improve business results.
All sessions start off with an agenda so that delegates know what to expect from the day(s). The session then follows this agenda using a mixture of theory, discussion and practical exercises. By the end of the day, delegates will enjoy summary exercises which prove how much they have learned throughout the day.
Written feedback is always undertaken at the end of the day to make sure that delegates are satisfied and that a very high standard is always maintained.
Sessions are good fun and interactive, so staff will join in the discussions and exercises which will help them learn.
Small group sizes of 4 to 12 are usual, which makes the content easier to understand and encourages interaction.
If you would like us to, we can work with your team to design your own working practices. Whether this is the specific way you answer the phone or send well-written emails, we can help you design your own practices and then give your teams the skills to deliver them.
We can carry out the training at a venue and time to suit you.
Training Works has worked for large organisations like Pirelli, Sellafield, and Lucite International. We have also enjoyed helping many smaller and medium-sized organisations to improve their performance. Some of our satisfied clients include:
Solicitors, accountants, hotels, bike shops, charities, dental practices, wholesalers, tourist attractions, schools and colleges, councils, manufacturing, logistics, retail, financial services, nuclear power, water authorities and more.