Customer service, management and staff training

What can we do for you?

We can deliver an enjoyable, flexible range of staff and management training to help your team do a great job at work.  Our courses include customer service, telephone skills, managing your team and appraisal skills – do see our courses list for more examples.

We guarantee our work

Peace of mind and trust is vital, and we guarantee to do a great job for you.  If you’re not satisfied, you won’t be invoiced.  We’ve done some great work for Pirelli, The NHS, Mencap and lots of other small, medium and large businesses.  Do also take a look at our testimonials.

We can help you plan

We know what it’s like to organise training and we can offer you a speedy, cost effective route to organising your content, delegate numbers, groups, timings, venue and dates.  Call us to chat about this.  We’d love to help and to give you a free quote.

We’re fast and flexible

Training Works has been doing this since the 1990s so we’re good at putting training support together quickly.  We can usually offer you a solution within three weeks.

We’re great value

We know how important value for money is and 92% of our quotes include the cost of all the delegates, planning, preparation, design, delivery, training packs, feedback, full copy write of the materials, an electronic copy of the notes by request and all expenses.

We’ll come to you

We’re happy to train in any venue chosen by you.  We offer courses in Derby, Nottingham, Chesterfield, Mansfield, Matlock, Leicester, Loughborough, Sheffield, Manchester and the surrounding areas. We also cover the west and north of England, from our Newcastle office, including Newcastle, Middlesbrough, Gateshead, Durham, Darlington, Carlisle, Hexham and Penrith.  Do check with us – we probably cover your area.

What's next?

If you want more information or just to pick our brains: email or call Marylou Booth directly on 07967703802


If you’d like a free copy of our customer service business guide – just ask