"The best training I have ever had – relaxing, practical and informative."TrainingWorks Course Info
As an independent trainer, Marylou is able to offer a professional, flexible, cost effective approach with both standard and tailored made courses delivered at times to suit the needs of the business.
Courses include:
- What is management?
- Motivating your workforce
- Presentation Skills
- Interpersonal Skills
- Team building
- Time management
- Planning and delegation
- Recruitment and selection
- Communication
- Managing change
- Appraisals
- Assertiveness
- Letter, report and written communication skills
- Making meetings work
- Customer care skills
- Handling complaints
- Successful telephone techniques
- Handling difficult people and situations
- Basic and advanced sales skills
- Writing effective sales letters
Based in Carlisle, Marylou Booth has been managing and training staff for over fifteen years. The courses, which are highly interactive, are designed to improve communication, effectiveness at work and ultimately business results